FAQs

Our DIY centerpiece kits are designed to save you time and money. Your kit will contain the correct quantities of the products you need, eliminating waste. You will receive instructions from our designer on proven assembly methods. Most people do not find the assembly difficult and are pleased with their creation. However, please allow for enough assembly time to make each centerpiece you purchase. Most designs require a glue gun for assembly.
Yes, please contact us to discuss your custom designed centerpieces.
You can save money by ordering supplies individually instead of a complete kit, BUT be careful. If you aren't familiar with our products it is often wise to order a kit first to see how it is put together then order supplies for additional arrangements. Some common problems when ordering supplies only include: Omitting necessary components to the design such as sticks and structural reinforcements; and misjudgements in sizes and proportions.
Shipping Information: Our kits are custom manufactured in our warehouse according to the colors and options you select. They require 24 hour drying time after your order has been processed. Please allow 1 week processing for centerpiece kits & candle lighting boards. Supplies could be shipped sooner. Please let us know your date needed and we will do all we can to make sure you receive your order on time. Contact us for Rush shipping options. 1 888 443 4267 Check the UPS Zone Map below for approximate transit time after leaving our facility. Outside Continental US After your order is packed we will email a shipping quote within 24 hours. Deadlines If you need to receive your order by a certain date please inform us in the Date Needed Box. ***If an item is out of stock or your order is delayed, we will notify you by email. We are not responsible for emails not received due to spam filters.
Shipping Rates are calculated by order total.
Orders which have been submitted to us with incorrect address information and have not been corrected before they are shipped will incur a $15.00 charge for ground packages and a $25.00 charge for air packages. Incorrect address information includes; missing apartment or suite number, wrong house number, missing company name, wrong zip code, or any other error which causes our carrier to charge us extra fees. Incorrect addresses may also result in delayed delivery. If an order is returned to us because of an incorrect address the customer will have to pay for the shipping again to the correct address. If a customer wants to cancel their order that was returned to us. The customer will still be responsible for the original shipping cost. Please double check your shipping address for accuracy. This fee will be billed to the credit card the order was placed with. If you feel you have been charged this fee in error, please contact us so we may dispute the fee with the package delivery company. We appreciate your cooperation.
We accept Visa, MasterCard, American Express and Discover credit or debit cards on our secure online checkout. You may opt to phone us with your credit card number if desired. We also accept payments by check. Your order will not be processed until after your check is received.
Supplies can be returned for a full refund within 60 days. All kits and painted products will be charged a 50% restocking fee after they are shipped out. If you receive a discount for your original order over $100 or more and you return part of the order, the return results in the order dropping below $100 and the discount you received will be void and you will be refunded accordingly. Example: If you get a $20 off for an order over $100, and you return $60 worth of supplies, your credit would be $40. Because you are now below $100 on the order. ** Customer is responsible for original shipping and return shipping costs. Please return products to: Awesome Events & Supplies, Inc. 1750 Australian Ave Suite 3 Riviera Beach, FL 33404 Please include in the box: your name, a phone number where you can be reached, invoice number, and reason for return. Once we receive the product we will credit your charge card. Please report any missing or broken items within 1 week of delivery. We will promptly send or replace the needed items. If the claim is after 1 week, the customer will be responsible for the freight for the missing supplies or broken supplies.
We have bulk pricing on most of our supplies enabling you to receive quantity discounts. Bulk discounts are on items that do not require us to break a case, repack or count the product in our warehouse. Our kits are custom manufactured for each individual order and are not available at a discounted price.
You must have written permmission to legally use our pictures. Awesome Events & Supplies, Inc. owns the designs and must be given proper credit. Once you purchase our kits and assemble the centerpieces you can show pictures of your finished kits as your work.