FAQS

I don't see the item I need. Can you do something custom?

Yes, please contact us at questions@cutoutz.com or 1 888 443 4267 to discuss your custom design.

 

What can I do with the items on your site?

You can save money by using the items on our site to create custom centerpieces or add items to your centerpieces and arrangements for any occation.

 

I need help creating centerpieces?

If your looking to create custom centerpieces for your event contact us. We can create a custom design for you, For stock designs see www.awesomevent.com. They have centerpieces for all occations.

 

When will I receive my order after it is placed?

Most of our orders are shipped in 3-5 working days . If you are in a rush contact us. questions@cutoutz.com or 1-888-443-4267. Please let us know your date needed and we will do all we can to make sure you receive your order on time. Check the Zone Map below for approximate transit time after leaving our facility. Outside Continental US After your order is placed we will email a shipping quote within 24 hours. Deadlines If you need to receive your order by a certain date please inform us in the Date Needed Box. ***If an item is out of stock or your order is delayed, we will notify you by email.

 

What are the shipping charges?

Shipping Rates are calculated by order total.

 

Will there be an extra fee if my package requires an address correction?

Orders which have been submitted to us with incorrect address information and have not been corrected before they are shipped will incur a $15.00 charge for ground packages and a $25.00 charge for air packages. Incorrect address information includes; missing apartment or suite number, wrong house number, missing company name, wrong zip code, or any other error which causes our carrier to charge us extra fees. Incorrect addresses may also result in delayed delivery. If an order is returned to us because of an incorrect address the customer will have to pay for the shipping again to the correct address. If a customer wants to cancel their order that was returned to us. The customer will still be responsible for the original shipping cost. Please double check your shipping address for accuracy. This fee will be billed to the credit card the order was placed with. If you feel you have been charged this fee in error, please contact us so we may dispute the fee with the package delivery company. We appreciate your cooperation.

 

What are your payment options?

We accept Visa, MasterCard, American Express and Discover credit or debit cards on our secure online checkout. We can accept a check from schools with written purchase orders. Please contact us for information regarding paying by check or any other different payment methods questions.

 

Do you accept returns?

Supplies can be returned for a full refund within 60 days. All painted products will be charged a 50% restocking fee after they are shipped out. If you receive a discount for your original order with a coupon. Orders that are shipped. Example: Your order is $100. If you get a $20 off for an order over $100, and you return $60 worth of supplies, your credit would be $40. Because you are now below $100 on the order. ** Customer is responsible for original shipping and return shipping costs. Please return products to: Cutoutz.com/HDI Corporation 1750 Australian Ave Suite 3 Riviera Beach, FL 33404 Please pack it back well in the box it came in. Include a copy of order or packing list, your name, a phone number and reason for return. Once we receive the product we will credit your charge card. Please report any missing or broken items within 1 week of delivery. We will promptly send or replace the needed items. If the claim is after 1 week, the customer will be responsible for the freight for the missing supplies or broken supplies.

 

Are the there discounts for larger orders?

Yes, if you are looking for a quantity break for orders over $300 or a custom design. Please contact us at www.questions@cutoutz.com or 1 888 443 4267

 

May I use your sell your items or use your pictures on my website?

You must have written permmission to legally use our pictures. Cutoutz.com owns the designs and must be given proper credit. Once you purchase our items you can show pictures of your finished kits as your work. Contact us sell our products on your site.